Dear Mr. Huang,
Thank you for your inquiry below. Please allow me to explain the "Cross Conversion Adjustment" you see on your account. The MT4 platform allows you to open trades and close particular trades in the order that you like, based on current Profit or Loss. For actual accounting purposes, the Desktop calculates Profit and Loss based on FIFO accounting, or First In-First Out, which may not match with what the MT4 platform is displaying. These adjustments are made periodically to correct the balances displayed in the MT4 platform, but can only be made when your account is not holding trades through rollover. If your account is unable to be adjusted for a long time due to holding trades through the rollover period, the MT4 displayed balance and your true account balance (displayed in the Desktop platform) can be off by a substantial margin, as sounds like was the case with your account. There are no "mistakes" on the side of MB Trading, it is just a quirk of how the MT4 platform accounts for Profit and Loss.
For further information please see the information on our website: http://www.mbtrading.com/metatrader4.aspx
Kind Regards,
Eric France | Registered Representative | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
(866) 628-3001 - Customer Service
(866) 628-3002 - Trade Desk
(310) 647-4281 - International
(310) 416-1420 - Fax
On 6/13/2011 9:04 AM, Ian Huang wrote:
Sirs,
There are several evident errors in my order history records of the
last month,and the errors lead to a "cross adjustment" of $-854 in my
accout. Chris Mercer ,the man I contacted said it is caused by
mismatching of MT4 and Desktop. But in this instance, I was unable to
avoid，prevent or even discover the mistake of platform. So I can't
accept such "adjustment" . I want my money back.
Ian Huang
On Wed, Jun 8, 2011 at 10:48 PM, Chris Mercer<c.mercer@mbtrading.com> wrote:
Just to be clear...what I'm saying is that you had an order FILL (Desktop
showed it), but MT4 did not show it. If it happened in Desktop, it is a real
fill. I think that is what is causing the issue, but again, I have to leave
it to Accounting to look into it. The person who I spoke to yesterday that
went through the details from 5/2 through 5/6 manually said that the Desktop
side showed everything correctly from a FIFO accounting perspective. It was
handed up to someone above her (not sure if they can get to it today or not,
but they will get back to me when they do).
However, the bottom line is that whatever you see in Desktop/website is what
happened, even if MT4 did something wrong. That would mean that the number
stands. I've never seen an error on that side, but I guess anything can
happen, so we will see.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Wednesday, June 08, 2011 7:42 AM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Mr. Mercer,
I agree with you that the order was partially filled on MT4 :
26000
And it involved many order records followed.
But I think it cant explain all the balance difference.
Could you give me a thorough account result?
Ian Huang
On Wed, Jun 8, 2011 at 6:33 AM, Chris Mercer<c.mercer@mbtrading.com> wrote:
I don't think I will have the full details of the answer until tomorrow.
However, from what am I being told, you had an order that filled in
Desktop but MT4 only displayed a partial fill. The details of it are here:
2011.05.04 10:55:43 60.179.248.230 '17487224': delete order #1857024,
buy limit 10.00 EURUSD at 1.48658
This threw off FIFO accounting on your account until you were truly
flat again, which was the next day. The problem was the MT4 was
showing an incorrect balance since that time since they fixed the
trade problem later that day.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Tuesday, June 07, 2011 9:16 AM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Ok!
Thanks for what you do for me.Mr,mercer.
On Wed, Jun 8, 2011 at 12:05 AM, Chris Mercer<c.mercer@mbtrading.com>
wrote:
First of all, I'm not a customer service rep that can pull up your
statements. You came to me because you had a question about how the
cross conversion adjustments work. If you have an issue that you'd
like to raise from an accounting perspective, you should call into
our main support line or use our on-line chat to get a customer
service rep directly to deal with a specific trade. If there is a
problem, they
will certainly be able to fix.
My understanding was that you were trying to get used to where to go
to see FIFO accounting and how you should be monitoring these
accounts, and I'm happy to help with that. I can't help with specific
trades, that's for support. However, I have passed the information
along to someone in accounting to take a look, and they will
determine if there was an issue and get back to me and I will get back to
you.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Tuesday, June 07, 2011 8:58 AM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
MBT has really poor service.
On Tue, Jun 7, 2011 at 11:49 PM, Ian Huang<ianhyp@gmail.com> wrote:
Do you read the words what I send to you ? Have you see the
attached
picture?
It's just download from "Account Statements under Reports"
On Tue, Jun 7, 2011 at 11:38 PM, Chris Mercer
<c.mercer@mbtrading.com>
wrote:
I'm not really sure what you're referring to. Did you go into the
website and go to Account Statements under Reports?
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Tuesday, June 07, 2011 8:37 AM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Mr.mercer,
Could you tell me is there any others who's responsible to such
problem?
On Tue, Jun 7, 2011 at 10:48 PM, Ian Huang<ianhyp@gmail.com> wrote:
It's not copied from MT4. All is from Website.
The left is order report, the right statement balance report.
Please pay attention for red lined record:
Buy EUR/USD 5/5/2011 8:46:08 AM 100000 1.4831 1.47135
869.5
(1.47135-1.4831 )x100000= 1175, why only 869.5 ???
On Tue, Jun 7, 2011 at 9:37 PM, Chris Mercer
<c.mercer@mbtrading.com>wrote:
Because MT4 lets you keep separate positions, which is not
allowable FIFO accounting. Therefore, swaps and such are charged
wrong
in MT4.
Also, MT4 and Desktop round differently when you get partial fills.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Monday, June 06, 2011 11:46 PM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Mr.Mercer,
I check the trading order report and statement balance . But I
find It's difficult to read these documents.
In the attached file is a compare between two reports. Why the
same trading has different results?
Ian Huang
On Mon, Jun 6, 2011 at 1:03 PM, Chris Mercer
<c.mercer@mbtrading.com>
wrote:
You have accurate statements if you simply check the
website/Desktop
Pro.
You can go through it all to compare your trading and get final
numbers. If you do all of the reporting through Desktop, you
should be fine, as that is the instructions.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Sunday, June 05, 2011 9:42 PM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Mr.Mercer,
I depend on daily report to check my account. If it was not
correct and need "adjustment",it would be dispensable at all.
AS to swaps, average commissions, or FIFO accounting you
mentioned, I doubt how can these reach the amount of $850. Can
you make a instance to explain for me?
Ian Huang
On Mon, Jun 6, 2011 at 12:23 PM, Ian Huang<ianhyp@gmail.com> wrote:
But how about daily balance report? Is it not correct also?
On Mon, Jun 6, 2011 at 11:43 AM, Chris Mercer
<c.mercer@mbtrading.com>
wrote:
No, anything you get out of MT4 is not correct for Swaps,
average commissions, or FIFO accounting. As the website says,
your actual accounting is done via Desktop. Please always
monitor
that.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology – Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Sunday, June 05, 2011 8:36 PM
To: c.mercer@mbtrading.com
Subject: Re: Account balance
Mr.Mercer,
I get balance report every trading day . Dose these report
not come from real balance figures? Then which is the
purpose of such
reports?
I had been using MBT Desktop Pro too,but did't ever notice
there was such a gap of $850 in balance between platforms.
So I won't satisfied if MBTF can't supply enough material data.
Ian Huang
On Sun, Jun 5, 2011 at 1:53 PM, Chris Mercer
<c.mercer@mbtrading.com>
wrote:
http://www.mbtrading.com/metatrader4.aspx?page=faq
Question #25.
Because your account had not been flat for a while at
rollover that we noticed, there had not been an adjustment for a
while.
We suggest that you run MBT Desktop or MBT Desktop Pro at the
same time as MT4 so you can see the true accounting (FIFO
with correct swaps and
rounding) on your
account.
Chris Mercer | Director of MBT World | MB Trading
1926 E. Maple Ave | El Segundo, CA | 90245
480.409.0914 | Fax: 480.659.5669
Skype: mbt_cmercer
#1 Trade Technology - Barrons 2010
-----Original Message-----
From: Ian Huang [mailto:ianhyp@gmail.com]
Sent: Saturday, June 04, 2011 9:02 PM
To: mtsupport@mbtrading.com; Trade Desk
Subject: Account balance
Sirs,
My account No. is 17487224. There is a balance record
#1998891 named "Cross Conversion Adjustment" which withdrew
$852.94 from my
account.
How did this happen?
Why should I pay this amont of money!?
I demand a sound answer!
Ian Huang |
狗仔卡
发表于 2011-6-12 10:32:27
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