和Varengold打官司[交涉]的连续报道

careearn

这个连续报道是像现在又臭又长的电视连续剧？
想多灌水贴？
不是。
连续报道的意思是实况转播
目前我也还不知道交涉的结局如何
随着事态的发展
我将连续报道下去

我在Varengold和MetaQuotest同时开了demo帐户
想做一个比较
结果第一周就出了状况
Varengold的报价数据在6月20日的周末少了一根H1的K线
可能是维护的老兄心思到欧锦赛上去了
引起我的一个买仓未关同时也未能开一个卖仓
这就产生了损失
于是写了一封信和Varengold交涉

信的大意是：、
我是你们的顾客有意在你们这里开真实帐户交易外汇
为此同时在你们这里和MetaQuotes开demo帐户
想比较你们的服务器的性能
结果发现在2008.06.20的22:00你们少了一根K线

我正好在那根K线的开盘价关了一个买仓又开了一个卖仓
于是造成了损失
这是由于你们的大错误引起的

我想知道∶
如果是真实帐户的话
Varengold准备怎么办？
你们是否负责地承担起责任赔偿客户的损失？
如果赔的话，赔多少？

原文是∶
2008.06.22发出

Dear manager

I am your client and interest in doing forex at Varengold.
I opened a demo account in Varengold.
In the meanwhile I open a demo account in MetaQuotrs' server for comparing.
I found a problem on june 20 2008 when I test your MT4 terminal's performance.

I found your Varengold's server lost a Bar at 22:00 june 20 2008 but the MetaQuotes' server had
(see the attachments)
Ihe lost Bar made me couldn't close a buy order and open the next sell order also.(see the
MetaQuotes' chart at attachments)
In this situation the big mistake will make the loss occured.

I want to know:
If the loss occur in live account what Varengold will do ?
Varengold will take the responsibility to pay the loss of the client ?
If so, how much you will pay ?

Yours sincerely  





[ 本帖最后由 careearn 于 2008-6-24 01:51 编辑 ]

hiro

谢谢楼主提供的信息。

不过为什么楼主会对此平台这么感兴趣呢？一个号称ECN的MT4，本来就。。。。
不如换一个口碑好点的。。。

不过还是很期待下文～

careearn

原帖由 hiro 于 2008-6-23 20:17 发表
谢谢楼主提供的信息。

不过为什么楼主会对此平台这么感兴趣呢？一个号称ECN的MT4，本来就。。。。
不如换一个口碑好点的。。。

不过还是很期待下文～

谢谢堂主的关心
谢谢
也许这样可发现谁是真的口碑好
我不想冤枉好人
说它是ECN是别人告诉我的
如果发现是坏人
对好人们就是好事
佛经说救人一命
胜过建七级浮屠
阿弥陀佛，善哉善哉！

另外这里是教授扎堆“华山论剑”的地方
一个比一个知道的多
一个比一个E文好
在这里能有人指点
在下“有理说不清时”
前辈们也许能站出来“助拳”
普济众生

这比“知识竞赛”要有趣得多
也能给论坛添些热闹和人气


Varengold的回信来了
看来会很热闹
下面先贴他们的来信


[ 本帖最后由 careearn 于 2008-6-24 01:53 编辑 ]

careearn

Varendold 的来信如下
Dear XXX

Thank you for your email.

I must tell you, that we are not liable for any mistakes in the system. Regarding your issue, as you can see in the picture sent to you, the bar also existed in our system.
However, if you compare two systems, it could be, that in one of both one bar is there earlier than the other due to different server time and other factors.

Best regards


Asad Malik



[ 本帖最后由 careearn 于 2008-6-24 01:40 编辑 ]

careearn

他上来说
“I must tell you, that we are not liable for any mistakes in the system.“
很直率也很可爱和奇怪
为什么要说：“我必须告诉你,我们对这个系统的任何错误不承担责任”？
这不把客户都吓跑了吗？

另外他给出的图并不能说明Varengold的信号没有出错
我也记录了Varengold的图
只是时间更长些(但含盖了他给出的图)
两者的图都表明2008.6.20 22:00 这根K线Varengold是漏发了

下面是我好回信的草稿∶

Dear Asad Malik

Thank you for your so quick reply !

Firstly,I want to talk about the Chart that you sent to me.
I have the same Chart but only a little longer than yours.
In both of the Charts (yours and mine) the Bar(2008.6.20 22:00)  is lost.
Please  use mouse to check the time of the Bars around 2008.6.20 21:00--2008.6.20 23:00.
The Bar is lost at 2008.6.20 22:00

Secondly,I want to  know why you said that " I must tell you, that we are not liable for any mistakes in the system."
Isn't the Varengold that you sent the Chart is it ?
Please tell me who will take responsibility for the Chart ?

Best regard !

Yours Sicerely

Please see the attachments






请各位出主意“助拳”
谢谢！

[ 本帖最后由 careearn 于 2008-6-24 20:59 编辑 ]

careearn

回信来了，从写信人的名字Asad Malik看是一个巴基斯坦人的姓名
Varengold也许把英文的回信外包给国外了
回信的人似乎完全不了解外汇交易是24小时连续交易的状况！
他的辩护词居然是晚上10点后Varengold是不做交易的自然也没有K线！
遇到这样对外汇交易市场ABC知识都不懂的后勤支援
只能昏倒！
看来有趣，交流还将会持续较多的回合才能有结论

Dear XXX
Thank you very much for your email.
We can not take responsibility, because it is not possible to make the broker liable for any mistakes of the system. This is own risk of clients. No brokerage can give this guarantee, because we all depend on the systems and charts provided to us.

Anyway, there is a simple reason for the problem regarding the candlestick. It is not possible to trade after 10 PM by Varengold, so the candlestick is not shown.

Best regards

Asad Malik

[ 本帖最后由 careearn 于 2008-6-24 23:21 编辑 ]

careearn

看来对这个后勤新手只能调侃他
然后找他的老板去了

Dear Mr. Asad Malik,

Thank you very much for your reply

I appreciate your answer for clients' questions so frankly that make me know the situations a lot.

Now I know the 'any mistake of the system' is from the third party:the system supplier.
However, the risk and problem should not be on the clients' side. I choose your platform because of your reliable and convienent service. It is totally your responsibility to serve good and stable software to the clients, otherwise, I do not see any reason to sign in an unreliabe platform like Varengold.

Firstly, I just request the service from your server not from any of your suppliers. It is no any connection from my side to your suppliers. I am using your server not someone else.

Secondly, it is very strange that you guess the problem due to the transaction stopped after 10pm. On your website, clearly mentioned that your service is 24 Hour Online Trading. I wonder that you are telling me another story or you are unfamiliar with your own service.

To be frankly,I think you are new in the Forex trading.May be you can ask the unbiased side like MetaQuotes Corp.In forex market's consuetude if charts have some problem the broker and clients will discuss the real situation and decide what will do.

The last one, at the same time, our communication is also being disussed on the mainly Forex website in China. All the people in China who are interested in the business of Forex pay great attention to the result of this discussion, this result will also exert an influence on their
decision to use Varengold platform or not.

here are two websites to discuss your Varengold's service
http://www.forex-town.com/viewth ... ge=1&extra=page%3D1
http://bbs.520fx.com/viewthread. ... ge=1&extra=page%3D1

Anyhow, I sincerely appreciate your support and time to me which really improve my knowledge and
understanding on my concerned field. Hope that I can still receive your kind feed back and support.

Best Wishes,

Please see the attachment







[ 本帖最后由 careearn 于 2008-6-25 21:10 编辑 ]

careearn

把上面的帖子翻译一下

尊敬的 Asad Malik先生

十分感谢你的回信。

我欣赏你回答客户问题时如此地直率，使我对(Varengold)的情况了解了不少。

现在，我知道了任何你们的系统的出错是由于第三方：即系统供应商造成的(很绕口，即Varengold提供给自己的客户的价格信号图表是由其他人：“系统供应商”提供的，所以Varengold对买卖信号出错无法承担责任，因此有了最初Asad Malik说“I must tell you, that we are not liable for any mistakes in the system”中文意思是“我必须告诉你，我们对自己的系统的任何错误不承担责任)。然而(我认为)这个问题和风险是不应该在客户这边，我选择你们的平台(Varengold)是因为你们可靠方便的服务。这完全是你们的责任来提供好的和稳定的软件给你们的客户。否则，我看不出任何的理由和一个不稳定的平台(诸如Varngold)签约.

首先，我是从你的服务器得到服务而不是从任何你的供应商得到服务。我和你的供应商没有任何关系(供应商是你花钱并签约对你负责的，你对它有权利要求它提供符合质量要求的信号)。我是在使用你的服务器而不是其他人的。

其次，非常令人奇怪的是你会臆想问题(在你的服务器上2008.6.20 22:00这根K线信号缺失)是因为晚上10点钟之后Varengold已经停止了交易，所以没有这根K线(Asad Malik的原话是”It is not possible to trade after 10 PM by Varengold, so the candlestick is not shown. “， 即：”晚上10点钟之后Varengold可能已经不再交易了，所以那根K线不再出现“)。但是在你们的网站上是承诺客户是能24小时小时在线交易的。我想你是告诉我另一件事情或者你并不熟悉你们自己公司(承诺)的服务内容？


坦率地说，我想你在外汇交易市场是个新手。也许你可去问不偏不倚的第三方如MetaQuotes 公司，这个外汇交易市场的惯例是什么。如果图表出现了什么问题，中间商(broker)和客户将会讨论实际发生了什么情况并决定将做什么。

最后，在我们讨论的同时，在中国相关的主要的外汇网站也公布了我们之间的讨论。所有中国有兴趣外汇交易的的人们都在关注这个讨论的结果，这个结果将会影响他们是否使用Varengold这个交易平台。

下面是两个讨论你们Varengold服务的网站
http://www.forex-town.com/viewth ... ge=1&extra=page%3D1
http://bbs.520fx.com/viewthread. ... ge=1&extra=page%3D1

未完待续。。。

[ 本帖最后由 careearn 于 2008-6-25 21:16 编辑 ]

linx

大兄弟，如果你确信这家公司把客服工作外包给不懂外汇的巴基斯坦人，你还是早点放弃这家公司吧，“没有专业的客服人员”也是交易商的一大风险！是对客户的风险！你还这么起劲的跟踪它干什么呢？有这个闲工夫写英文信还不如多看看K线，这才是能赚钱的事情～～

hiro

楼主的钻研精神确实令人佩服。

个人还是支持一下！