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借老兄的 宝地 也把自己的东西 传上去看看,话不多说,基本类似(锁单的头寸拉大点差23.5个点导致保证金不足)的做法,只不过是FXCM而已:
拉大点差被强行平仓后我们联系客服,他们解决不了,然后找相关人员得到的答复是去法务部门投诉,但是又不给我们电话,最后电话通了(不是法务部的),他的意思简单的讲就是拉大点差是市场行为,他们不负责!如果要投诉只能 邮件 最后还给我一句忠告---要找懂英文的(嘲笑我呢)。
FXCM法务部:
鉴于上述贵公司所回复的内容,我本人认为是你们把问题搞错了,或者说没有讲清楚;我们的问题不在于保证金的调整变化和即将注资的问题。而是我在锁仓的时候怎么会产生资金不足而被强制平仓?
你们的客服人员的回复是当时强制平仓是由于浮动点差的原因,强制平仓的点差是23.5点, 我想知道的是:当时的最大点差是多少?以及这么大点差的依据是什么?
另外,问题发生的当时,你们客服人员回复要求我发封邮件到你们法务部,法务部收到邮件后会有电话联系的,现在却仅仅是一封邮件,而且还醒目的写着“最后”两个字!偌大的公司,难道不能够采取更人性化一点的方式吗? 我的联系方式:xxxxxx
FXCM 账户资料投诉最后回复(Account Information Final Complaint Response)
---------- Forwarded message ----------
From: FXCM Compliance <compliance@fxcm.com>
Date: 2009/12/2
Subject: FXCM 账户资料投诉最后回复(Account Information Final Complaint Response)
To: "szzhgx@gmail.com" <szzhgx@gmail.com>
尊敬的XXXXXXX:
请注意,阁下的追加保证金通知执行于世界标准时间14:59:51。11月份美国消费者信心于世界标准时间15:00:00公布,其为高重要性的经济数据。同时,重要性较前者略逊一筹的9月份的美元房价指数(MoM)和第三季度的美元房价购买指数(QoQ)均于同一小时内公布。虽然该等数据直接并更重要地影响美元货币对,但是波动性亦会影响其他货币对。显而易见,这扩大了某几对货币对的点差。
作为“无交易员平台”供应商,FXCM是阁下交易的代理。阁下指令的执行和于交易平台看到的价格依赖于与我们有关系的银行。在这代理模式,我们的收入来自买卖差价。我们并不能透过操纵价格不利于您而得益。换言之,点差扩大是市场行为的反映。
阁下认为点差扩大对对冲交易没有影响。事实并非如此。当点差扩大,对冲交易会对其买和卖产生负面影响。例如,假如您同时于150.00/150.05买卖GBP/JPY,阁下即时于对冲的两边亏蚀5点。然后,假如点差扩大至149.95/150.10,阁下于对冲的两边亏蚀10点。假如您增加交易量和点差进一步扩大,账户净值亏损可能会很大。
其他关于对冲的风险,请参考:http://www.fxcm-chinese.com/gb/about/execution-risks.html
事实上,点差扩大会对对冲交易造成负面影响。此外,阁下的保证金要求于11月22日从每迷你手50美元增加到90美元。这些都大大驱使该情况发生。
我们认为,我们已就您的问题作出回应。再一次表明,这是FXCM的最终立场。假如您感到不满意,我们已向您提供英国金融服務申訴查員服務中心(Financial Ombudsman Service)的地址。
金融服務申訴查員服務中心(Financial Ombudsman Service)地址如下:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
感谢您的谅解。
Please note that the time of the execution of your Margin Calls was 14:59:51 UTC. An economic release of high importance was presented at 15:00:00 UTC, namely the US Consumer Confidence for November. Additionally, other news releases – of somewhat less importance – were also presented at that same hour, namely USD House Price Index (MoM) for September and USD House Price Purchase Index (QoQ) for the Third Quarter. Although these economic releases directly and more significantly affect currency pairs in USD, the volatility can spill over to other pairs. This would have manifested in an increase in the spread in several pairs.
As a No Dealing Desk provider, FXCM is the agent to your trade. Execution of your orders and the prices you see on the Trading Station are dependent on the banks we have a relationship with. In this agency model, we are compensated via the bid/ask spread and we have no incentive to manipulate execution to work against you. In other words, the wider spreads are a reflection of the behavior of the market.
You seem to incorrectly think that a widening in the spread would have no effect in a hedged trade. That is simply not the case and you are under the wrong impression. When spreads widen hedged positions can be negatively affected on both the long and short side. For example, if you enter into GBP/JPY positions, both long and short, at 150.00/150.05 you are immediately down 5 pips on both sides of the hedge. Then, if the spread widens to 149.95/150.10 you are down 10 pips on both sides of the hedge. If you magnify the amount of volume traded and calculate a larger spread in the equation the loss to account equity could be quite substantial.
For more information on hedging risks, please refer to:
http://www.fxcm.co.uk/trading-execution-risks.jsp
The fact that a widening in the spread can negatively affect a hedged trade, coupled with the fact that your Margin Requirement increased from $50 to $ 90 per mini-lot on November 22nd, significantly contributed to the situation.
We feel that we have addressed all of your concerns. Once again, this is FXCM’s final position. If you are dissatisfied with it, we have already directed you to address your concerns with the Financial Ombudsman of the United Kingdom:
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Thank you very much for your understanding.
此致
FXCM Compliance
香港中环皇后大道中100号1楼
电话: (852) 2119 0116 | 传真: (852) 2119 0117
电邮地址: compliance@fxcm.com | 网址: www.fxcm-chinese.com
国际免费长途电话: www.fxcm-chinese.com/gb/about/contact-fxcm-exchange.html
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风险声明:保证金外汇交易涉及高风险,未必适合所有投资者。阁下在买卖外汇之前应审慎考虑自己的投资目标、交易经验以及风险接受程度。可能出现的情况包括蒙受部分或全部存入资金的损失,因此,阁下不应将无法承受损失的资本用于投机。投资应知悉外汇交易有关的一切风险,若有疑问,请向独立顾问寻求专业意见。过往表现对于日后交易结果并无指示作用。
FXCM及其分支机构均不对资料内出现的错误、不精确性或遗漏而承担任何法律责任。同时,FXCM不保证所有包含在这些资料之内的信息、文本、图表、链接或其它项目的准确性或完整性。FXCM及其分支机构不会对任何因为本文件所载内容而引致的特别、间接、偶然、或连带的亏损,包括但不限于局限损失、收入的损失或利润的损失而承担任何法律责任。本电邮邮件并不构成货币买卖的建议或指导,其中内容属商业机密及只供收信人查阅。所有寄往或由FXCM发出的邮件均会经FXCM电子邮件系统存档管理并由专人审阅。
Forex Capital Markets
Financial Square
32 Old Slip 10th Floor
New York, NY 10005
USA
Telephone: (212) 897-7660
Toll free (US & Canada): (888) 503-6739
Fax: (212) 897-7669
Email: compliance@fxcm.com
总结就是:他们可以随意控制点差,只要你有空隙可乘,那么他们会把你的小错误无限放大直到你的钱到他的口袋里---因为没有点差浮动的范围限制,今天可以10个点明天可以50后天就可以500! |
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